Shipping Policy

Shipping Destinations

Multi-Product Solutions currently ships to the United States and Canada only. We do not offer international shipping outside these regions at this time.

Processing Time

Orders are typically processed within 1-3 business days before shipment. Processing times may vary during peak seasons or promotional events.

Shipping Timeframes

All products are shipped within 5-10 business days, regardless of the product category. Please note that business days do not include weekends or holidays.

Shipping Rates

Shipping costs are calculated based on the weight of your order and the shipping destination. The following table provides details:

Canada Shipping Rates

Weight Range	Shipping Cost
0kg - 0.27kg	$7.13 CAD
0.28kg - 0.45kg	$9.99 CAD
0.46kg - 2.27kg	$15.71 CAD
2.28kg and up	$22.86 CAD

United States Shipping Rates

Weight Range	Shipping Cost
0kg - 0.27kg	$4.99 USD
0.28kg - 0.45kg	$6.99 USD
0.46kg - 2.27kg	$10.99 USD
2.28kg and up	$15.99 USD

Tracking Information

Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment. Please allow 24-48 hours for tracking updates to reflect on the courier’s website.

Shipping Delays & Issues

While we strive to ensure timely delivery, factors such as customs clearance, weather conditions, and high order volumes may cause unexpected delays. If your order is delayed beyond the expected timeframe, please reach out to our customer support team at info@klassenonlinesales.ca for assistance.

Lost or Stolen Packages

We are not responsible for lost or stolen packages that have been marked as "delivered" by the carrier. If your package is lost, please contact the shipping carrier directly with your tracking number. If you believe your package was stolen, we recommend filing a claim with the carrier and reporting it to your local authorities.

Incorrect Shipping Address

Please ensure that you provide the correct shipping address at checkout. If an incorrect address is entered and the package is returned to us, the customer will be responsible for reshipping fees.

Contact Us

For any shipping-related inquiries, feel free to contact us at info@klassenonlinesales.ca. Our team is happy to assist you with any concerns.